Pyle High: Service is the key to success, joint channels to expand the market

“After joining Schneider Electric, Pelco has made many changes in many aspects such as business model and localization in China, but it will always be our product quality and unique service.” Pyle of Schneider Electric He Jiepei, vice president of Asia Pacific, Gao said in an interview.

In today's China security market, more and more companies have the same ideas as Pylego: to become a provider of integrated system solutions. Although Pylego's integration with Schneider Electric's integrated solutions has formed the advantages of a multi-level integrated solution, the fierce competition in the future will be predictable. In this market environment, in addition to the continuous investment in technology research and development, the more important one is the unique customer service. A product is advanced today and may become obsolete tomorrow, but customer service is continuous, and it cannot be copied. Pelco's establishment of considerate customer service is not an overnight event. From the first day of Peleco's establishment, the service is the training and assessment that every new employee needs, and it will also provide a set of outstanding employees who pass the assessment. Positive incentive mechanism.

In China, Pyleco takes customer service through its partners, and therefore attaches great importance to the selection of partners. Mr. He Jiepei said: “The key to the choice of a partner is whether this partner is in tune with the value of Schneider Electric. The value of the company and the partners are mutual recognition, and in addition to the recognition of value, both parties Loyalty is also very important. Many Chinese partners have been working together for many years and are still Pelco's loyal partners after the merger."

Mr. He Jiepei thinks that loyalty is very important to the cooperation between the two parties. It is more like an investment made by both parties. Companies provide partners with marketing activities, training and other services. Partners need to invest in personnel, funds, and demonstration equipment in the local market. Pylego and its partners share the same values, and each other supports the regional market together.

After the merger, Pelco's support for partners will be more effective. In addition to the previously mentioned local production, R&D centers and logistics and warehousing platforms, He Jiepei said: “Pelco itself has a strong After the training mechanism is added to Schneider Electric, the investment in training will be greatly enhanced and more resources will be available to our customers in the future."

It was precisely this system of mutual trust and mutual recognition that enabled Pelleco to establish a loyal and high-security "Iron Army" and to realize Pyle High's unique service concept and market value. After the merger into Schneider Electric, these cooperation Partners did not reduce, but with the strength of Pyle high and constantly enhance their own strength.